Shipping & Returns
Shipping
When you place an order with Willow & Stef, we will endeavour to have your items ready and off for shipping within 1-2 business days.
Please ensure your shipping address is correct at checkout as we are unable to take responsibility for deliveries to an incorrect address.
All orders are shipped through Australia Post and a tracking number will be sent to your email once shipping has been processed. Shipping times may vary depending on Australia Post delays, unfortunately this is out of our hands. If you require an order faster, an Express Post option is available at checkout.
We are currently only shipping within Australia.
Shipping costs
Standard Delivery $10 - Flat Rate
Express Delivery $15 - Flat Rate
Returns
As we are a small business, we are unable to accept returns for change of mind.
When packing your gifts we will thoroughly inspect all items to be sure there are no faulty goods but if by chance you receive and item that is faulty or damaged, please email us at willowandstef@outlook.com within 2 days of receiving your order. We ask that you include photos and a description of the fault in the email and we will resolve the issue as soon as possible.
If you have any further enquiries, we are here to help. Please email us at willowandstef@outlook.com